Frequently Asked Questions
Silver MultiMedia provides solutions to your every day business telecommunications, data, internet and networking needs. We have found that there are some basic frequently asked questions that our current and potential clients ask when contacting our support team. We have listed a few of these questions here so that you may have a head start on taking advantage of Silver MultiMedia's solutions...
Do you offer simple support for my desktop computers?
While
you can get support from your local geek or computer outlet, Silver
MultiMedia does provide on site support as well as Strategic Planning
and Guidance for practically 50% of the competition...
• Senior-level Network Consulting
• 24 x 7 Network Monitoring
• Monitoring Reports and Histories
• Remote Diagnostic Services
• Alert Notification & Resolution
• Proactive Maintenance
• Server & Device Maintenance
• Desktop PC Maintenance
• Desktop Patch Management
• Virus & Spyware Support
• Server Patch Management
• On-site Technical Support
• Managed Help Desk
• 24 x 7 Emergency Service
• Backup System(s) Monitoring
• Infrastructure Asset Management
• Firewall Monitoring & Management
• Group Policy Provisioning
• Application Monitoring
• Exchange Monitoring
• SQL Database Monitoring
• Handheld & PDA Support
• Procurement Services
• Managed SPAM and Email Filtering
• Managed Border Protection
• PBX Support and Maintenance
• Managed Offsite Backups
• Data Center Co-Location Services
• Desktop Hardware Refresh Service
• Remote Hosted Email Service
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Will my internet connection go down during the switch to the new service?
Your current internet connection does not terminate until we fully install, test and confirm your new connection is up and running. In addition, we supply you with assistance in terminating your old connection and help you finalize your balance with your previous provider.
Can I keep my current phone numbers:
All your phone numbers remain the same. If you move to a different area code, your numbers remain the same and we will remote call forward all of your calls to your new location's numbers.
Is your service guaranteed?
All of our services are backed by a full service level agreement which is provided by our partners, providers and specialists that work for you.More FAQ's are posted as they come in...